The Psychology and Magic of Audiences & The Power of Uncertainty

Curiosity

Maggie Jackson highlights the importance of embracing uncertainty as a way to foster curiosity and adaptability. She explains that uncertainty is often linked to curiosity, which requires a tolerance for the unknown. This mindset allows individuals to explore possibilities and avoid rushing to judgment. Jackson shares an example of a resilience program for high schoolers that encourages them to answer their phones without caller ID, illustrating how small acts can build comfort with uncertainty 1.

Uncertainty is something that is a wonderful signal that you don't know, and now you can investigate.

--- Maggie Jackson

She also discusses a study of European CEOs, showing that those who embraced uncertainty were more resourceful and inclusive 2.

   

Adaptability

Uncertainty is often perceived negatively, but Maggie Jackson argues it is a path to better decision-making and personal growth. She differentiates between external uncertainties, like weather, and internal uncertainties, which are our responses to the unknown. Jackson explains that facing unexpected situations, such as traffic jams or new job challenges, can trigger stress but also enhance brain function and focus 3.

Your working memory actually is bolstered when you're in that uncertain moment.

--- Maggie Jackson

Mike Carruthers adds that technology often gives a false sense of certainty, which can hinder our ability to adapt to new situations 4.

   

Psychology

Maggie Jackson delves into the psychological aspects of uncertainty, noting that it can be uncomfortable but ultimately beneficial. She points out that uncertainty requires an investment of time and can lead to better decision-making by allowing for a broader consideration of options. Jackson uses the example of helicopter parenting to illustrate how the quest for certainty can be counterproductive 5.

Uncertainty helps us be nimble and agile. It means we grow stronger as we wake up to life as it is, rather than life as we assume it to be or wish it to be.

--- Maggie Jackson

She also discusses how our constant use of technology to eliminate uncertainty is often just an illusion, as true certainty is elusive 6.