Staying Close
Kat Cole emphasizes the importance of staying close to both customers and employees to get an accurate picture of what the customer wants and needs. She shares her three questions that she asks repeatedly to identify what needs to be improved and what is not adding value.In this clip
From this podcast
The Knowledge Project
The Power Of Possible - Kat Cole | The Knowledge Project 117
Related Questions
What are some lessons learned in managing a company from the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Customer-Focused Leadership from Cinnabon's Transformation?
What are some lessons learned in managing a company from the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Cinnabon's Transformation?