Clarity Over Responsiveness
Clients seek reassurance that their needs will be addressed, not immediate responses. By implementing a shared document for communication, anxiety about tracking issues is alleviated, allowing clients to focus on their priorities. The emphasis should be on providing clarity about processes rather than merely being polite or responsive.In this clip
From this podcast
Tim Ferriss Show
How to Embrace Slow Productivity, Achieve Mastery, and Defend Your Time — Cal Newport & Tim Ferriss
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